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  1. #11
    CCC
    CCC is offline
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    Jun 2009
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    Default Update 15/02/2010

    Hi Emanuel,
    After further investigation I can tell you the following;

    A. The image file and the thumbnail are being uploaded correctly but are stored in /upload/tmp in the format "32_character_hex_number_the_name_I_entered.jp g" e.g. 6c9d82721831f2a464ddc59c4c993824_Swansplash.jpg

    B. The uploads appear to be correctly recorded in the DB table site_oxymall_plugin_galleries_items

    C. The Gallery looks for a file matching the item_id and expects to find it in the directory /upload/galleries.
    If, for example, I move the file 6c9d82721831f2a464ddc59c4c993824_Swansplash.jpg from /upload/tmp to /upload/galleries and rename it 13.jpg, the Gallery Software will find it.

    D. The Gallery looks for a file matching the item_id () and expects to find it in the directory /upload/galleries/"item_cat" - in this case /upload/galleries/4 where 4 is the category Id of that particular Gallery.
    Then I need to move the thumbnail file 799cec6ea4aa1817171c0469d3a56eed_Swansplash.jpg from /upload/tmp to /upload/galleries/ and rename it tn_13.jpg and the Gallery Software will find it.

    E. Even after doing all that the Admin software won't find either file.

    F. The POST is recorded in the Apache access_log e.g.

    81.6.237.240 - - [15/Feb/2012:20:40:04 +0000] "POST /admin/index.php?mod=oxymall&sub=oxymall.plugin.gallery.i mages&action=store&module_id=53 HTTP/1.1" 200 - "http://www.eapu.eu/admin/index.php?mod=oxymall&sub=oxymall.plugin.gallery.i mages&&action=add&item_cat=0&module_id=53&returnurl=%2Fadmin%2Findex.php%3Fmod %3Doxymall%26sub%3Doxymall.plugin.gallery.images%2 6module_id%3D53%26returnurl%3D" "Mozilla/5.0 (Windows NT 6.0; rv:10.0.1) Gecko/20100101 Firefox/10.0.1"

    Two things strike me about this string;
    1. The module_id=53 which is correct but the item_cat=0 is not. There is no item_cat of 0. In this particular case the item_cat should equal 4.
      The correct item_cat was recorded in the DB table site_oxymall_plugin_galleries_items but the item_cat appears to be unknown to the software at this point in the workflow.
    2. I apologise - I now use Firefox 10.0.1
    Several things are now becoming clearer;
    • The upload of the files is not being blocked - they end up in /tmp in perfect condition.
    • The data is recorded correctly in the DB - almost certainly a separate process to the actual positioning on disc of the uploaded files.
    • If I perform manually the moves and renames that the admin software ought to perform automatically, the public site software finds and displays the thumbnail and image files correctly.
    • It may be that the problem relates to the non-existent item_cat in the POST string. I don't know enough about the code to know if it matters. The item_cat is the cat_id which identifies the specific gallery and is also the number of the sub-directory in which thumbnail image is stored.
    I hope this is helpful Emanuel and I hope I have understood the architecture well enough to make some sort of sense.

    All the best,
    Chris Marshall "CCC"

  2. #12
    OXYLUS Development Emanuel's Avatar
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    Romania
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    324

    Default

    Hello

    Please get the latest version of the template from themeforest. If it makes the same problems please let me know and i'll check out.

    If you simply copy an image in galleries folder it wont work as it needs to be set in database too ( item_image = 1) .

    You really studied the engine .

    There is one bug left in uploader, when the image its larger then 2800x2800 it isnt resized properly ( flash is limited to 2800 x 2800 images ). This is on the next list of fixes.

    Cheers !
    - Search before posting, most of the problems has been discussed already.
    - Make sure you have all the fixes and updates installed before reporting anything
    - Allow us up to 48 hours to respond
    - After having your support request resolved please rate the thread.
    - Be polite, keep in mind we are offering the support for free as curtoasy for you.


    http://www.oxylusflash.com
    http://www.oxylustemplates.com
    http://www.flashtory.com

  3. #13
    Junior Member
    Join Date
    Sep 2011
    Posts
    3

    Default I seem to be having the same problem with uploading thumbnails and images

    I downloaded the template from Themeforest on 2-22-2011.

    I keep hitting upload errors nearly every time I attempt to upload a thumbnail or a large image. I didn’t seem to have any issues uploading the massive sized background images I have currently on the site, but I hitting errors around 95% of the time I attempt to upload anything to the gallery or new logo or pretty much any other type of image other than the backgrounds. I see a ton of files in the temp directory and occasionally, when I back out of the error screen, the larger images will appear (but not the thumbnails).

    I have sent you an email with login credentials.

    Thanks!

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